Terms and Conditions
Rhino Air
Effective Date: January 27, 2026
Last Updated: January 27, 2026
These Terms and Conditions (“Terms”) govern the use of the Rhino Air website and the provision of HVAC and related services by Rhino Air (“Rhino Air,” “Contractor,” “we,” “us,” or “our”) to you (“Customer”).
By accessing our Website, requesting service, or authorizing work, you agree to these Terms.
1. Customer Responsibilities
Customer is responsible for providing access to the property and for providing water, gas, sewer, and electrical utilities, unless otherwise agreed in writing.
Customer agrees to:
- Provide safe and reasonable access to the work site
- Ensure electricity and water are available as required
- Remove or protect personal property near the work area
Rhino Air is not liable for damage to personal property, including but not limited to carpets, drapes, furniture, driveways, lawns, shrubs, landscaping, or similar items.
Customer is responsible for accurately identifying and guaranteeing property lines.
2. Warranty and Maintenance Requirements
HVAC Installation
- 10-year labor warranty for Goodman, Carrier, Mitsubishi, Trane, and American Standard equipment
- 12-year labor warranty for Daikin equipment
- Other brands: 3-year labor warranty
Manufacturers recommend maintenance starting the first year. To qualify for extended labor warranties, Customer must ensure:
- Two (2) maintenance visits per year by a California-licensed HVAC contractor
- Maintenance beginning no later than the third year after installation
Labor warranties cannot exceed the manufacturer’s equipment warranty.
3. Extra Work & Change Orders
Customer may not require extra or changed work without written authorization (“Change Order”).
All Change Orders must include:
- Scope of work
- Price adjustment
- Impact on schedule or payments
Unknown site conditions or subsurface conditions may result in additional costs payable by Customer.
4. Plans, Specifications & Permits
Contractor may assist in obtaining permits. All permit fees, inspections, and required additional work are paid by Customer. Additional work required by permitting authorities may change total price.
5. Subcontractors
Rhino Air may subcontract portions of work to properly licensed subcontractors.
6. Clean-Up
Upon completion, Contractor will remove debris and leave the work area in a broom-clean condition.
7. Delays & Force Majeure
Delays due to material shortages, labor issues, government actions, weather, natural disasters, or events beyond Contractor’s control shall not result in liability.
8. Fees, Taxes & Collections
Customer is responsible for:
- All taxes
- Permit fees
- Utility fees
- Government assessments
In case of non-payment, Rhino Air may use collection services. Customer is responsible for collection costs, interest, and legal fees as permitted by law.
9. Compliance With Laws
Contractor complies with all applicable federal, state, and local laws.
10. Insurance
Rhino Air maintains:
- General Liability Insurance
- Workers’ Compensation Insurance
Proof available upon request.
Customer may obtain course-of-construction insurance at their own expense.
11. Arbitration of Disputes
Any dispute shall be resolved by binding arbitration in California before a qualified arbitrator, unless otherwise required by law. Judgment on the award may be entered in any court of competent jurisdiction.
12. Attorney’s Fees
Prevailing party is entitled to reasonable attorney’s fees and costs.
13. Limitation of Actions
Any claim must be brought within two (2) years after completion or cessation of work.
14. Right to Stop Work
Rhino Air may stop work for non-payment and may terminate the Agreement for breach.
15. Right to Cure
Customer must provide written notice and allow Contractor up to ten (10) days to cure alleged deficiencies.
16. Scope of Agreement
These Terms constitute the entire agreement. Modifications must be in writing. If any provision is unenforceable, the remainder remains valid.
17. SMS Communication Terms
By opting in, Customer consents to receive SMS messages related to services.
- Message & data rates may apply
- Message frequency may vary
- Text STOP to unsubscribe
- Text HELP for assistance
Consent is not a condition of purchase.
18. Mechanics Lien Warning (California Law)
Anyone who helps improve your property and is not paid may record a mechanics lien against your property, even if you paid your contractor in full.
Unpaid subcontractors and suppliers may file liens. This may result in paying twice or foreclosure.
Customer is encouraged to review CSLB guidance at www.cslb.ca.gov or call 800-321-CSLB (2752).
19. Release of Mechanics Lien
Upon payment, Contractor shall provide releases of lien for work paid, as required by California Civil Code.
20. Notice of Cancellation (Right to Cancel)
Customer may cancel within:
- Three (3) business days, or
- Seven (7) business days for emergency repairs under declared disasters
If maintenance has been performed, Customer is responsible for applicable maintenance fees.
Refunds and return of payments will be handled per California law.
21. Governing Law
These Terms are governed by the laws of the State of California.
Contact Information
Rhino Air
Los Angeles, California
Phone: (818) 535-8888
Email: support@rhinoair.com
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