Privacy Policy
Rhino Air
Effective Date: January 27, 2026
Last Updated: January 27, 2026
Rhino Air (“Rhino Air,” “we,” “us,” or “our”) operates the Rhino Air website and related online services (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you visit our Website, contact us, or use our HVAC services in Los Angeles, California and surrounding areas.
We respect your privacy and are committed to protecting your personal data in compliance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Information We Collect
We may collect the following categories of personal information:
- Identifiers: name, email address, phone number, service address, IP address
- Commercial information: services purchased, service history, estimates, and invoices
- Internet or electronic activity: browsing behavior, device data, website interactions
- Geolocation data: approximate location derived from IP address
- Professional or employment-related information: if voluntarily provided
- Inferences: preferences, service needs, or customer profiles based on interactions
We do not collect or process Sensitive Personal Information under CPRA beyond what is necessary to provide requested services.
How We Use Your Information
We may use your information for the following purposes:
- Service delivery and account management
- Appointment scheduling and dispatch
- Customer service and communication
- Billing, invoicing, and payment processing
- Service recommendations and follow-up
- Marketing, promotions, and SMS notifications (only with consent)
- Website and system analytics
- Call tracking and quality assurance
- Fraud prevention and security monitoring
- Legal and regulatory compliance
SMS/Text Messaging Consent & Verbal Opt-In
Verbal Opt-In
Rhino Air collects SMS opt-in verbally from customers. Customers may opt in to receive messages either in person at our physical location or over a phone call.
When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based:
- Billing notifications
- Appointment reminders
- Dispatch notifications
- Job completion surveys
Customers will be verbally informed that:
- Message and data rates may apply
- Message frequency may vary
- They can text HELP for support or more information
- They can text STOP to unsubscribe at any time and no further messages will be sent
- Their information will not be shared with third parties
Online Form Opt-In
By submitting our contact form and signing up for texts, you consent to receive text messages from Rhino Air at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase.
- Msg & data rates may apply
- Msg frequency varies
- Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent
- Reply HELP for help
Information obtained as part of the SMS consent process will not be shared with third parties.
How We Share Your Information
We may share personal information with trusted third-party service providers who help operate our business, including:
- Website hosting providers
- Payment processors
- Scheduling and dispatch platforms
- Analytics and advertising providers
- Call tracking services
We may also disclose information to law enforcement or government authorities if required by law.
Tracking, Advertising & Analytics Providers
We may use the following tools and partners:
- Google Analytics
- Google Ads
- Meta (Facebook) Pixel
- Microsoft Clarity
- Google Search Console
- Bing Webmaster Tools
- Microsoft Ads
- Call tracking and dynamic number insertion (DNI) services
- Online scheduling and chat tools
These tools help us analyze traffic, improve performance, and provide better customer experiences.
How We Process Your Information
We process personal information only for business purposes described in this Privacy Policy, including:
- Scheduling and dispatch
- Customer communication (email, SMS, phone)
- Billing and payment processing
- Job history and service records
- Customer support and follow-up
- Website and system analytics
Rhino Air uses trusted third-party field service management and CRM platforms to securely store and manage customer information, including contact details, job history, appointment data, invoices, and communication logs.
How We Protect Your Information
We use administrative, technical, and physical safeguards, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure servers and firewalls
- Access controls and authentication
- Routine security monitoring
- Vendor security oversight
- Employee privacy and security training
- Incident response procedures
While we take reasonable steps to protect your data, no system is 100% secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Retention periods vary by data type and business purpose.
Cookies & Tracking Technologies
We may use cookies and similar technologies to improve website functionality and performance. You can manage cookies through your browser settings. Disabling cookies may affect certain website features.
Your California Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Know what personal information we collect, use, and disclose
- Access personal information we maintain
- Request deletion of personal information
- Correct inaccurate personal information
- Limit use of sensitive personal information
- Opt out of the sale or sharing of personal information
To exercise your rights, please contact us using the information below. We may verify your identity before processing requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Rhino Air
Los Angeles, California
Phone: (818) 535-8888
Email: support@rhinoair.com
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